| 1) Officially recognized
Microsoft Service Provider and ASP.NET Web Hosting Leader |
We are an official Microsoft
Service Provider and a member of the Microsoft ASP.NET Hosting Advantage
Program. We have a specific licensing agreement with Microsoft known
as the Service Provider Licensing Agreement (SPLA) that allows us to rent
our software instead of buying it. When we need to upgrade all we do is simply
change the software out with absolutely no cost to us. This allows us
to use these funds to invest in other areas such as
infrastructure and support staff.
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| 2) Fully
specialized in Windows hosting for ASP, ASP.NET, PHP, PERL, CGI,
and more... |
| Our company is fully dedicated to
Windows hosting solutions. We do not try to be everything to everyone, but
instead we focus on being the best at the things we do specialize in.
We employ only Windows hosting experts, and if
you have an issue arise or find a need to contact us, then you
will deal with actual programmers and network engineers, not someone reading
lines from a script. |
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| 3) Easy-to-use features
with complete integration between the different hosting applications |
When we were deciding what software will
be used in our hosting environment, we literally tried just about every
hosting application available. It quickly became apparent to us
that the hosting software that stood out from the
rest included the Helm control panel, Smarter Mail, Smarter Stats,
Coppermine, PHP BB, and others. We provide a
hosting environment that offers the highest level of
user-control, as well as the other software you would expect to find
at a web host (PHP, MS SQL, MySQL, Access, Frontpage, etc...)
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| 4) We maintain our own infrastructure
and do not resell another company's services |
| All of our networking infrastructure
was fully designed by our own internal staff, even down to the hardware level.
We do not just employ software engineers, but we also have hardware
experts that understand the true measure of a web server is what the total
MTBF averages are. This basically means all of the parts we use in our
servers are researched to have the lowest known failure rates in their
class. We maintain staff with over 10 years of experience in
hardware, networking, and programming |
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| 5) An established company with a proven
strategy that offers "mission-critical" solutions |
| DHC is a profitable company
with absolutely no debt. Our focus is to provide our customers with the best
hosting at the best possible price, while never succumbing to the pressures of
trying to gain market share at the cost of our existing customers' service. We
make certain that our servers do not get anywhere near full-capacity
and are always as responsive as possible. |
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| 6) Extremely high customer satisfaction
with less than a 1% cancellation rate |
| The true measure of the success of a
hosting company is how satisfied their customers are. If customers
are satisfied, it means the web host is operating correctly. We
are a service-oriented web hosting company, and we are able to provide more
service and support to our customers than the overwhelming majority of our
competition. The level of automation and efficiencies
that are built into the very core of our business allows us
to offer the best possible service, and all within a very
competetive pricing structure. |
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| 7) A 30-day money back guarantee
so you can try our services out at no risk to you |
| We offer a 30-day money back guarantee, and if you are
not completely satisfied with our services we will refund all your money less
any overages or setup fees. |
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| 8) An uptime of over 99.999% over
the past 12 months for our entire network! |
| All of our
plans are backed by a service level agreement which guarantees a
99.9% uptime rate. Yet our uptime over the past 12 months has far exceeded
this and we are even counting planned maintenance for security updates and
server reboots. During the rare moments when we do have to bring our
servers down for maintenance, we do it at the least busy times
and notify all of our customers well in advance. |
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| 9) True 24/7 Email
Support / Toll Free Number / Chat
Support / Knowledge Base / Troubleshooters |
| Many hosting companies claim to have
24/7 support, but might fail to respond to their customers during the
after-hours. You will find that our company actually responds to your
tickets quickly, no matter what time of day or night. You can talk to
us over the phone, in a chat session, or simply email us without having to wait
an extended period of time. |
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| 10) We will go out of our way to assist
our customers in their business, even beyond web hosting itself |
| Although our primary focus is and
always will be web hosting; we also offer custom development, consulting, and
even advertising services. Our experience in having dealt with so many
thousands of online businesses has been a crucial factor in allowing us to
develop the necessary expertise in these secondary areas. We will never
offer "gimmick" programs and services that guarantee you high
placements in the search engines or instant success for your online
business. E-businesses take hard work and dedication just like
every successful startup did prior to the days of the Internet .
We will however offer any assistance that you require in the
aforementioned areas, and with a level of integrity that we believe you
will appreciate. Our rates are competitive but do vary depending on the
type of work, so to find out more you can simply
email sales or call us for a free consulation at 1-888-612-9107. |